Shipping policy

Shipping And Delivery

1. We try our best to ship your Order within 2 days of the date of the Order. Any date or period of time given by us in relation to the processing and shipping of an order (either in these Terms or otherwise) is intended as an estimate only and may be subject to change. You agree that we are not responsible for any Loss suffered by you where an Order is not processed or delivered within the estimated time frame. We will notify you via email if there are any significant processing or delivery delays in relation to your Order. 
2. When placing an Order, you agree that it is your responsibility to provide accurate information to us. Where inaccurate delivery information is provided, you agree that a redelivery fee may apply and is payable by you. 
3. We ship internationally, unless otherwise specified on our Website.
4. Our shipping options and costs will be shown to you at the checkout page of our Website.. You are responsible for paying shipping costs unless we offer you free shipping.
5. Once an Order is dispatched, we will send you a confirmation email with tracking information. 

We kindly request that you inspect all products on delivery to confirm they are what you ordered and do not have any faults or defects.  If required by our delivery agent, you must also note any damage on the delivery docket presented to you by the delivery agent for signature. If you believe that your Order has been lost or damaged in transit, please contact contact@heaustralia.com.